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Frequently Asked Questions

What is your shipping policy?

Customers are responsible for all shipping and handling charges.  Shipping charges are determined by weight, location, and the method of shipping selected.  All orders are shipped F.O.B. Fort Worth, TX.

Mother Rucker's Sweets ships via UPS.  Please note:  Orders to APO and FPO addresses must be placed by phone at 817.451.4100.  UPS does not deliver to PO Boxes.  IF you have special shipping requirements we will do our best to accommodate you. 

Because, UPS does not move packages over the weekends or holidays, it is our standard policy to hold orders that would sit over the weekend and ship them on Monday to ensure the freshest arrival.

Mother Rucker’s Sweets’ Holiday Shipping Schedule

As of December 1, 2012, we are shipping Monday through Friday. Order cut-off for each business day is 12 Noon CST. We can require up to 72 hours to process our specialty baked goods.  However we will make every effort to process your order within 24-48 hours of receiving it. UPS is our preferred shipping vendor. Every item we sell is carefully inspected before shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives. We are not able to offer refunds on shipping delays due to weather, strike, carrier logistical errors, or circumstances beyond our control.

Please note that we will be closed December 25th.

Friday, December 13th 12 Noon CUT OFF For December 24th (Christmas Eve) arrival via “UPS Ground Guaranteed”

Per UPS, this applies to ALL “Ground” package shipping method.

You may choose UPS Ground after this date but it will not be guaranteed for Christmas Eve arrival and therefore Mother Rucker’s Sweets will not be responsible for packages arriving after December 24th.

Tuesday, December 17th 12 Noon CUT OFF For December 24th (Christmas Eve) arrival “3-Day Select” & USPS Priority Mail to Central/East Coast

Wednesday, December 18th 12 Noon CUT OFF For December 24th (Christmas Eve) arrival “2nd -Day Air”

Tuesday, December 24 | CHRISTMAS EVE FYI ONLY UPS “Non Business Day” UPS moving “2-Day Air” Packages and International Only No movement of “Ground” or “3-Day” packages

Tuesday, December 25 | CHRISTMAS DAY | SHIPPING & STORE CLOSED

How do I keep my products fresh?

 

Mother Rucker's Sweets uses no added preservatives in our products.  For the freshest taste, products should be eaten upon receipt or stored in the freezer for up to 2 months.  When storing in the freezer use an air tight container.  Allow 20 to 30 minutes for frozen items to thaw before serving.