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Frequently Asked Questions
What is your shipping policy?
Customers are responsible for all shipping and handling charges. Shipping charges are determined by weight, location, and the method of shipping selected. All orders are shipped F.O.B. Fort Worth, TX.
Mother Rucker's Sweets ships via UPS. Please note: Orders to APO and FPO addresses must be placed by phone at 817.451.4100. UPS does not deliver to PO Boxes. IF you have special shipping requirements we will do our best to accommodate you.
Because, UPS does not move packages over the weekends or holidays, it is our standard policy to hold orders that would sit over the weekend and ship them on Monday to ensure the freshest arrival.
How do I keep my products fresh?
Mother Rucker's Sweets uses no added preservatives in our products. For the freshest taste, products should be eaten upon receipt or stored in the freezer for up to 2 months. When storing in the freezer use an air tight container. Allow 20 to 30 minutes for frozen items to thaw before serving.